1. Information We Collect

When you use our website or place an order, we may collect certain personal information necessary to process your purchase and provide customer support.

• Name, phone number, email address, and shipping address
• Billing and payment-related information
• Order details, purchase history, and delivery information
• Messages or queries shared with our customer support team
• Website usage data such as browser type, device details, and pages visited

2. How We Use Your Information

We use your information to provide a smooth shopping experience and improve our services.

• To process and deliver your orders
• To contact you regarding order updates, delivery, returns, or support
• To improve our website, products, and customer experience
• To prevent fraud, misuse, or unauthorized transactions
• To send promotional updates only when permitted by you

3. Payment Security

Rumane Royale does not store your complete card details or sensitive payment information. Payments are processed through secure third-party payment gateways. We recommend that customers avoid sharing payment details through email, chat, or social media messages.

4. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share necessary information with trusted service providers only for business operations.

• Courier and delivery partners for shipping orders
• Payment gateway providers for secure payment processing
• Website hosting, analytics, and technical service providers
• Legal authorities if required by applicable law

5. Cookies & Tracking

Our website may use cookies to improve browsing experience, remember preferences, analyze website performance, and display relevant content. You can disable cookies through your browser settings, but some website features may not work properly.

6. Data Protection

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee 100% security, so customers are advised to use secure networks and protect their account details.

7. Your Rights

You may contact us to request access, correction, or deletion of your personal information, subject to order, legal, and business record requirements.

8. Third-Party Links

Our website may include links to third-party platforms such as Instagram, payment gateways, or courier tracking pages. We are not responsible for the privacy practices or content of those external websites.

9. Policy Updates

Rumane Royale may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our website means you accept the revised policy.